Helpdesk / Ticket Management with Microsoft CRM 3.0 / 4.0
Have a look on great add on regarding helpdesk, Ticket management with MS CRM 4.0
1. Email2ticket
2. Web interface for register ticket and view ticket details
3. Autoassignement base on state / condition (customizeable)
4. Alerts on ticket status updation etc.
http://www.crmxperts.com/Products/TicketManagementHelpdesk/tabid/67/Default.aspx
email us if you want more detail info@crmxperts.com